Support

Scheduled inspections & maintenance —on-site health checks, consumable part reviews, and routine upkeep that catch issues before they become problems

Software upgrades —continuous feature updates and version improvements that keep your equipment running at peak performance

Technical training —hands-on training for operators, maintenance teams, and process engineers, tailored to your equipment and workflow

Fault response support —fast, expert support when something goes wrong, so you're back up and running with minimal downtime

Process parameter optimization — flux analysis and process matching, from TMP and membrane flux screening to cassette lifetime assessment and cleaning 

Process system development — buffer system selection and ultrafiltration protectant screening, tailored to your specific feed stream and purification goals

Customized adaptation —on-demand hardware modifications and software customization that fit your unique process scenario

Acceptance testing support —factory acceptance testing (FAT), site acceptance testing (SAT), and performance validation to ensure compliant, worry-free delivery

Unit-level workstation integration — linking multiple devices into local automated work cells for end-to-end automation of a single process step

Production-level system integration —connecting to plant SCADA, factory MES, and other systems for seamless data flow and coordinated production control

Turnkey cell development — full-lifecycle customization of automation cells, from solution design and testing through deployment

Hardware & software adaptation —hardware customization and interface optimization, with LIMS integration for the lab and SCADA/MES integration for production—all built for full data traceability

Installation/Operational Qualification (IQ/OQ) —installation verification and functional testing performed per protocol, with complete validation records that meet delivery compliance requirements

Preventive Maintenance Validation (PM) — periodic calibration, inspection, and performance verification, with compliant maintenance records that keep your equipment aligned with operating standards

Instrument Requalification — comprehensive performance verification and compliance reconfirmation for periodic re-inspection, site relocation, and major repairs—so your equipment stays audit-ready

Digital Validation Documentation —tandardized electronic validation files that meet data traceability requirements and make compliance audits straightforward

Every service is performed by certified engineers and comply with GMP, FDA 21 CFR, and other applicable regulations and industry standards.